Orders + Payments

Can I amend my order after its been placed?

We process all orders as soon as we can, there is a short period of time where we can make changes to your order. So please contact us as soon as possible. Once an order has been processed, no amendments can be placed.

My Order hasn’t arrive, what can I do?

If your order hasn’t arrived by the estimated delivery date, please try the following:

  1. Has at least 10 working days for UK, US & DE orders or 28 days for international orders passed? If not your item will still be on its way.
  2. Check if an attempted delivery card has been left for you, as your order might be waiting at a local Royal Mail or delivery depot.
  3. Ask your neighbours if they’ve accepted your delivery for you.
  4. Check in any safe areas the driver may have left your package.
  5. If you still can’t find your order, please get in touch.

How do I pay?

We accept Apple Pay, Google Pay and standard credit card payments. You do not need an account to use any of these payments methods, nor do you need an account to place an order. For credit card payments, please make sure you billing address matches your address registered with the card.