Shipping

How do I get free shipping?

US orders over $40 get free standard shipping. We sometimes offer free worldwide shipping – join our mailing list to get notified when we do!

Our shipping costs are based on weight, please add wanted items to the basket and use the shipping calculator in the basket for most accurate pricing. However here is a rough guide using our base shipping costs.

CountryCostProcessing Time*Shipping Time**
USA$3.992-4 business days2-6 business days
CanadaCA$6.992-4 business days5-14 business days
AustraliaAU$6.992-4 business days8-21 business days
Europe€4.992-4 business days4-14 business days
UK£4.992-4 business days3-7 business days
Rest of the world$5.502-4 business days5-21 business days

* Processing time can vary by the time of year e.g Christmas. We always try to keep this updated.

** Estimate not a guarantee

Where will my order ship from?

For US orders your order will always ship from the US. For EU and UK orders, your order will ship from your country or the closest country to you.

Customs & Duty charges

If you are ordering within the EU, UK, or from the US then there should be no customs to pay, however this may vary country to country. Always check your local custom laws. If you’re order from outside the EU then you may have to pay customs.

Shipping Companies We Use

For US and for other non EU orders your order will ship with USPS or UPS. For UK orders we use Royal Mail, for EU orders we use DHL and other local couriers.

Delivery Address Changes

We start processing your order as soon as it is submitted, so unfortunately we are unable to change the delivery addresses once the order has been placed.

Please note that any changes you make to your account after an order has been placed will not take effect.

Where can I find my tracking link?

Your tracking link is available in the shipping confirmation email. If you haven’t received this, your are welcome to get in touch and we will provide you with tracking. Your tracking is also available in the My Account section if you created an account.

Why does my tracking state “Unavailable”?

Tracking links take 1 to 2 business days to update in our shipping partner’s system, so give it some time to process.